Coronavirus RDC Bin Information

Continue to present your waste in line with your usual collection day. If you would like to contact us to report a problem please do so via the website

There are some other changes which have been put in place as a result of COVID 19:

  • Missed bins - anyone who is unable to report a missed bin online please call the council's contractors SUEZ Ltd on 01702 533886 or 01702 533885. If the line is busy leave a message and they will call you back.
  • All bin deliveries and repairs are suspended until further notice. Please continue to report a missing or broken bin online and the council will call you back as soon as normal service resumes.  If you are unable to report a missed bin on-line please call our contractors SUEZ Ltd on 01702 533886 or 01702 533885. If the line is busy leave a message and they will call you back.
  • For other waste collection queries or complaints please e-mail [email protected] and you will be contacted or call 01702-542055 to speak to one of our Street Scene team.
  • For any Street Cleansing related enquiries please use the on-line forms in the report it section of the council's website or for anything urgent email[email protected] and you will be contacted or alternatively call 01702-542055 to speak to one of our Street Scene team.
  • Refuse and recycling collections are being prioritised this may mean that your green bin is not collected as normal. please help by only putting food waste into the green bins rather than garden waste. If compostable bins are not emptied the advice is to leave your bin out and RDC will endeavour to try and collect it the next day.  Why not try your hand at home composting your garden waste as much as possible, ideas on how to home compost and details of special offers on buying a home composter can be found on the Love Essex website, We apologise for any inconvenience this may cause.    
  • Missed bins can be reported on

Ways you can support your collection crews:

  • Please maintain at least 2 metres distance and don't approach collection crews
  • Please avoid putting out additional waste for collection. If every household puts out more waste than usual, the collection vehicles will fill up quicker. This could result in some households not having their waste collected, as well as placing additional strain on collection crews
  • Please continue to treat collection crews with respect
  • Please place your bins at the kerbside ready for your collection 
  • Please be mindful where you park your car on collection day. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through.
  • Due to reduced traffic, usual collection times may change. Bins should be put out early and left until they have been emptied.
  • Bin lids should be firmly closed to help prevent crews unnecessarily touching them.
  • People should wash their hands before and after touching bins.
  • Waste should be compacted before being placed into bins to maximise space and bins should be put out only when they are full.

  • If you are self-isolating, either as a precaution or because you are confirmed to have Coronavirus (COVID-19), you should follow this advice:
  • Double bag all personal waste such as used tissues and disposable cleaning cloths, securely in plastic bags or bin liners.
  • Store these bags separately to other waste for at least 72 hours before placing in your general rubbish collection.
  • Regular household recycling and waste should be treated as normal.

Due to staff shortages, there will be delays in the council's compostable waste collection service and bin collections which may have been missed.

The Council has made the decision to use available resources to focus on the critical elements of the service by continuing to collect non-recycling waste and recycling waste. Please continue to put these bins out on the scheduled collection day.

Limited side waste left beside your refuse bin will be collected, this is a maximum of two additional sacks collected from Monday 4th January until Thursday 7th January 2021 inclusive. No additional side waste will be collected after these dates.

We are operating a reduced service on our compostables collections and will collect your compostables bin when crews are available to do so. This means we may not collect your green bin on the usual day or as frequently as normal. The advice is to leave your green bin out if possible so that it can be emptied in the normal way, placed at the boundary of your property by 7am on your collection day. If we don't pick up your green waste bin as expected, please bear with us, if your bin has been missed it will not be emptied until your next available collection date, due to limited resources.

We urge residents to reserve space in the green bins for food waste and prioritise food waste over garden waste.

If you notice that your whole road has not been collected, please do not contact us, we are aware of the roads that have not had a collection and they will be completed as soon as possible.  Please only contact us about a missed collection if you are the only household whose refuse has not been collected and we will endeavour to empty your refuse bin as soon as we can.


Increased levels of contamination in household recycling bins.

 Higher levels of misplaced items have resulted in rejected loads by the Material Recovery Facility (MRF). This means that we cannot properly dispose of the waste crews are so valiantly collecting.

 We are also seeing large amounts of waste being placed in street litter bins, this is diverting staff away from emptying household bins which could result in our ability to empty your bins at home.

 Rochford District Council's Portfolio Holder for the Environment, Cllr Arthur Williams said: "Litter bins are provided by the council  to keep our streets clean and tidy, as they enable the public to deposit small amounts of litter, they are not provided for household waste.

 "Our crews are all working very hard trying to ensure household bin collections run as normal as possible, please ensure that you are using your wheelie bins correctly and placing the right items in each bin, this will help to ensure that we can continue to empty as many bins as possible during this difficult time.

 "Our simple message, please do not misuse the bins, let's give our waste crews a helping hand so they can continue to keep our bins as clear as possible."

After careful consideration and following government advice, Rochford District Council is restarting its collections of large items again from early next month after temporarily shutting them down in March due to the pandemic.


Bulky Item Collection

The coronavirus lockdown may have led to many households deciding to have a clear-out, increasing the need for larger items to be collected.

Bulky waste collections will re-commence from Monday, May 4 and households can make a booking now. We are reducing the numbers of appointments available initially, in order to manage demand and protect our crews. But we will review capacity and increase appointments in line with operational availability. Find out more, or enquire about making a booking here: 


 Our waste crews are working hard during this difficult time and their morale would be boosted if you let them know they are appreciated with a wave or a smile. You can even download our posters which can be coloured in and displayed in your


You can keep up to date with any changes to your waste and recycling services in Rochford by visiting You can also sign up for e-mail alerts at and follow our social media channels.


 Rochford District Council are asking residents to help out our waste crews and not to put disposable nappies in their recycling bins.

 Disposable nappies should be put into your non-recycling bin, which is the bin with the purple lid.

 As well as causing contamination they make otherwise clean recycling dirty and unusable and can cause a potential health hazard for those who have to remove them by hand.

 Rather than  disposable nappies why not try using real (reusable) nappies? Modern reusable nappies are easy to use, kinder to the environment and Essex County Council is now offering a £30 refund on the purchase of any cloth nappies: including new or pre-loved cloth nappies.

 On average each baby will need between 4000 and 6000 disposable nappies, or 25 - 30 birth-to-potty cloth nappies. By using cloth nappies, you could save £1000 per child, this even takes into account the cost of cleaning.

 If you switch to cloth nappies, you'll also reduce the amount of waste going into your black bin each week.

 In the UK around 8 million disposable nappies are thrown away each day! As these nappies break down over hundreds of years, they will produce methane gas (a strong greenhouse gas) which contributes to global warming. This is without considering the environmental costs of manufacture and transportation before the disposable nappies even make it to the shop.

 Cloth nappies can be used again and again. At the end of their useful life they can be recycled at a textile recycling bank.

 Rochford District Council's Portfolio Holder for the Environment, Cllr Arthur Williams explained: "It takes just one nappy to contaminate recycling. We want to make sure people understand why they shouldn't put disposable nappies into their recycling bin.

 "Nappies sadly contaminate everything else in there and lower the quality of our recyclable material.

 "Having to remove dirty nappies from the recycling is also extremely unpleasant and unhygienic for the workers, who are already working very hard to keep our waste collections running."

 Visit today to see the range on offer and to check if you are eligible for the £30 refund offered on purchases.


15 recycling centres in Essex will be reopened on Monday, 18th May. This includes Castle Road site in Rayleigh.

Essex County Council is urging residents to be aware that when the recycling centres do open, new restrictions and strict social distancing controls will be in place to ensure the safety of residents and site staff. These restrictions will include limiting the number of cars on site at any one time.

This means when the recycling centres open, at the usual opening time of 9am, there will be very long queues to get on the site.

Recycling centres are open for waste or recycling which cannot be stored at home without causing a health and safety risk. Residents are urged to use a common-sense judgement to decide if the household waste they have really needs to go to the recycling centre right now, or if it can be stored safely until recycling centres return to normal. If it does need to go to the recycling centre, residents must be aware there will be a long wait.



Updated 09/01/21


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