Services & Information
Getting Food & Supplies To Most Vulnerable
Community Shield, Essex Welfare Service and Gov.UK Coronavirus Support
Getting Food & Supplies to Our Most Vulnerable
People across Essex are doing an amazing job supporting their family, friends and neighbours who at the most risk from coronavirus because they are older, vulnerable and have health conditions.
From now, public services across Essex are stepping up support for people who may not have help from their nearest and dearest.
Cllr David Finch, Leader of Essex County Council, said:
"The way Essex has rallied around the vulnerable across the County has been incredible and I would like to thank each and every person who is helping friends, neighbours and relatives stay home and stay safe. You are literally saving lives across our great County because you are protecting our NHS.
"Now Councils, the NHS and all our public and voluntary sector partners are stepping up to try and make sure no-one who needs help is missed out. It has been a huge effort, involving round-the-clock work. I am very proud of what is being put into place to shield our most vulnerable residents."
Essex County Council is supporting the national effort to get food and supplies to the County's most vulnerable residents.
How will it work
The Essex Resilience Forum (ERF) made up of all the county public sector organisations, is tasked with ensuring that people with the most serious health conditions across Essex, Southend and Thurrock, are shielded from social contact for 12 weeks during the peak of the epidemic. These people have been written to directly by the Government and told to expect food packages to be delivered to them.
A distribution hub has been set up by Essex County Council in Witham in central Essex, with two other hubs set up by Southend and Thurrock Councils. From this weekend, food packages will begin to be dispatched to vulnerable residents.
Given the importance of social distancing and the most at risk being able to stay in their homes, ERF members and the voluntary sector are also mobilising resources across the county to provide assistance to a larger group. These are residents who are also vulnerable during the peak of the epidemic, and includes people over the age of 70 or pregnant women, who do not have the support of friends, family or neighbours.
Councils across the county are working with supermarkets, delivery companies and other organisations on developing supply lines to people.
District Councils will also use their local hubs, which have been established in every district, borough and city council area, using volunteer support.
How will they be contacted
These residents will be contacted by the NHS, or their GP surgeries, starting from early next week, week commencing Monday 30 March.
The message will set out the instructions for those people who do not have the support of friends, families and neighbours, to register with the Essex Welfare Service (EWS) (part of PROVIDE, a health and social care provider), should they need food deliveries.
They will be able to contact the EWS via essexwelfareservice.org and by calling 0300 303 9988, Monday to Friday between 8am to 7pm, and Saturday to Sunday between 10am to 2pm.
We recognise not all of residents identified will need support, and many will have organised their own arrangements already. However, Community Shield's aim is to ensure that no-one slips through the net. If you need support and have not received a message, please contact the EWS directly.
The Essex Welfare
This new service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the Coronavirus outbreak. It is also the place to report anyone who you are concerned about.
Call: 0300 303 9988
Email: [email protected]
Monday to Friday, 8am to 7pm
Saturday and Sunday, 10am to 2pm
You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.
ESSEX WELFARE SERVICES Essex County Council has established the Essex Welfare Services as part of PROVIDE (a health and social care service). EWS has been set up to assist the most vulnerable in the community to allow them to access shopping, medicine and other support. This week and going forwards, GP surgeries will be calling, sending out SMS text messages or posting letters to those who are 70 or older or are offered a flu jab due to pre-existing medical conditions. This is because these people are identified as being vulnerable and having to self-isolate for prolonged periods of time and therefore potentially require additional support. You may potentially receive a call from the National Shielding Helpline on 0333 3050466 - this is NOT a scam. However, the phoneline is not live and you may receive a message saying they will try again soon. When they call back, the caller may ask for some details such as your name and NHS number to confirm they are speaking to someone who is deemed as vulnerable, but they will never ask you for details such as you National Insurance Number or bank details. There are concerns that this service has not been widely publicised and therefore people are leaving reviews on trust sites saying that this is a scam due to the caller asking whether the person is vulnerable or not. It is important that this misinformation is not spread as it could lead to vulnerable individuals missing out on essential support. For more information, or to refer someone to EWS, please click here. Stay safe,
Chloe Rudd Prevent & Protect Fraud Officer Essex & Kent Serious Crime Directorate Rayleigh Police Statio
Support for the extremely vulnerable
Register for coronavirus support on GOV.UK if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you'll be able to ask for help getting deliveries of essential supplies like food.
Residents who are shielding (also known as "Category A" residents) who registered with the Government for food parcels, have their parcels processed and delivered direct from the Government via a dedicated phone line and on-line system. Where any such residents have concerns about their parcels e.g. residents who no longer want a parcel; non delivery of a parcel; change in dietary needs etc they should contact the Essex Welfare Service to advise.